Privacy Policy
Last updated: July 20, 2026
ClaimDirector ("ClaimDirector," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use claimdirector.com (the "Site") or request a free case review, how we use it, and the choices you have. ClaimDirector is not a law firm and does not provide legal advice. We connect policyholders with independent attorneys who handle property damage insurance claims.
Information we collect
- Information you provide: name, email, phone number, ZIP code, type of claim, and any details you share in a case review form or by contacting us.
- Automatic information: IP address, device and browser type, pages viewed, referring URLs, and general usage data collected through cookies and similar technologies.
- Marketing analytics: we use the Meta Pixel and may use similar pixels or analytics tools to measure ad performance and improve our site.
How we use your information
- To evaluate your inquiry and match you with an independent attorney.
- To contact you by phone, SMS, or email about your case review request.
- To operate, maintain, and improve the Site.
- To measure the performance of our marketing and advertising.
- To comply with legal obligations and enforce our terms.
How we share your information
We share the information you submit with independent attorneys or law firms in our network for the purpose of reviewing your potential claim. We may also share information with service providers who help us operate the Site (hosting, analytics, communications) and when required by law or to protect our rights. We do not sell your personal information.
Communications consent
By submitting a case review form, you agree that ClaimDirector and matched attorneys may contact you by phone, SMS/text, and email using the information you provided, including through automated technology. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out at any time by replying STOP to a text message or by contacting us using the details below.
Cookies and tracking
We use cookies and pixels (including the Meta Pixel) to understand how visitors use the Site and to deliver relevant advertising. You can control cookies through your browser settings and opt out of interest-based advertising through the Digital Advertising Alliance or your device's ad settings.
Data retention & security
We retain information for as long as needed to provide the services and for legitimate business or legal purposes. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is 100% secure.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us using the details below. We will respond as required by applicable law.
Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.
Contact us
Questions about this Privacy Policy? Contact ClaimDirector at privacy@claimdirector.com.